We hate fine print, so we'll keep this short and sweet for you, please review our Shop Return policy before making a purchase with the HAUNTVAULT Shop.
Updated: January 13, 2020
Our HAUNTVAULT Shop Return Policy lasts thirty (30) days from time of purchase. After the thirty (30) day window has closed (day 31+), we will not offer a refund or exchange for shop purchases. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition received.
Several types of goods are exempt from being returned, including but not limited to:
• All printed media (i.e. comics, etc.)
• Personalized items
• Gift Cards
• Subscriptions/Reoccuring Payments
• Any personal care items
We hand pack, and double-check every order, we do our best to make sure it's correct (and usually handwrite a thank you note) - however, if anything is wrong with your order, you have comments, or concerns: we want to know immediately! If you receive a damaged item, or are unhappy with your purchase, please immediately contact HAUNTVAULT Support.
To complete your return, we require a receipt or proof of purchase, and may verify purchase by use of the order number, confirmation e-mail, and/or last four (4) digits of the purchasing credit or debit card.
There are certain situations where only partial refunds are granted (if applicable) including:
• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (typically depending on your bank). If you have questions at any time, please do not hesitate to contact HAUNTVAULT Support.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact HAUNTVAULT Support.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact HAUNTVAULT Support. If applicable, we will provide you the return address for exchanges or returns.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a shop credit for the value of your return. Once the returned item is received, a digital store credit will be e-mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.